Attention BCTC and MEI Customers:

We are committed to the health and safety of our customers and staff.  Effective March 13, 2020, our front offices will not be open to the public due to the unprecedented COVID19 concerns. We will continually monitor and evaluate the situation to determine when our offices will reopen officially to the public. We want to communicate our commitment to business continuity while at the same time, ensuring the health and safety of our customers, partners and employees.  Barry County Telephone Company and MEI Telecom do not anticipate any disruption to your service experience.


Customer Expectations:
We offer a number of convenient ways to pay your bill that do not require face-to-face contact.

1.The Drop box is located on the back of our office building located at 107 N. Grove Street, use the lane closest to the building of the drive through lane options.

2.Online payments can be made. You do not need to sign up for anything, visit us at www.mei.net click on the Current Customers drop down arrow and select Online Billing.  In the bottom right hand corner click on Quick Pay. Follow the instructions on the screen.

3.Call our customer service team @ (269) 623-2311

You can also contact us via our Facebook page https://www.facebook.com/MEI.net/   and via email at:  support@mei.net

Technical Support: Our Technical Support Team will be available to assist you and troubleshoot any service-related issues. We appreciate your assistance to work with our technicians remotely during these times so that we may provide you continued service.

Scheduling Install and Customer premise appointments: We are currently suspending all customer in-home installs or in-home trouble ticket orders.

Equipment: We will provide replacements and exchanges of equipment via US mail or scheduled pick up/drop off plan at your door. Charges may or may not apply as per our normal pricing and equipment replacement procedures.

  We thank you for your support and understanding. Sincerely,
  Barry County Telephone & MEI Telecom Team

Having trouble paying your bill? We are here to help. Please call us at (269)623-2311, or email us at sales@mei.net for assistance.

We are excited to announce we have a new automated phone payment option available anytime of day or night for your convenience. We accept credit card and check by phone.

Please make sure you have your account number and payment method available. The company you have services with is identified by the logo on your bill. The account number is located at the top right of your invoice next to the logo.

Barry County Telephone Company customers call 269-623-2311, select option 1, and then option 1 again. MEI Telecom customers call 269-623-9005 and select option 1, and then Option 2. Follow the prompts as instructed, you will receive a confirmation number for your records.

It may take up to 2 business days for the payment to be deducted from your account and applied to your balance due."

For information regarding our USDA ReConnect award (announced 5/13/2020), please visit our MEI site by clicking here: https://mei.net/#Reconnect

Find out "What You Can Do About Unsolicited Telephone Marketing Calls and Faxes."

Office Hours: Monday through Friday, 8:00 AM to 4:30 PM
 
For Business Office or Repair (Area Code 269):
From Delton & Kalamazoo 623-2311
From Battle Creek & Banfield 721-9005
From Plainwell & Pine Lake 664-9900
From Lacey & Bellevue 758-9005
By Fax 623-8033
By Email bctoffice@barryarea.com
 
Tariffs on file with the MPSC can viewed here: Telecommunications Association of Michigan
Low income customers can save with: Lifeline Application Universal Form
Click here to learn more about lifeline.
Barry County Telephone Company's Customer Records Policy: CPNI Compliance Manual
Barry County Telephone Company's Residential Customer: Rights and Responsibilities
Notice regarding Calling Name and Calling Number: *67 Notice
Barry County Telephone Company's Tariff for: Resale of DSL services
Wireline Maintenance Information: wire-maintenance.pdf
Equipment Service Plan Information: equipment-service-plan.pdf
Terms and Conditions can be found here: Terms & Conditions
BCTC Refund Policy can be found here BCTC Refund Policy
Barry County Telephone Company Services and Prices can be found here Services and Pricing

Email your questions or comments to webmaster@mei.net.